Terms & Conditions
PRICE
All prices quoted on this site are in GB Pounds. We accept online payments via all major credit card companies inc. Visa, MasterCard, AMEX. You may also pay 'offline' via Cheque (made payable to Wee Toast Ltd) or Bank Transfer. A credit account may be opened by corporate clients, subject to trade references and application approval, on the strict condition that payment is made within 30 days from date of invoice. Please contact us for more information.
In the unlikely event that an incorrect price is shown on our website we reserve the right to abstain from fulfilling the order at that price. The customer will be notified by email informing them of the correct price and given the choice to proceed with the order.
DELIVERY
All address information must be accurate including the postcode, and the recipient's telephone number. We cannot accept responsibility for late or non-delivery if the recipient's address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered, when the courier obtains receipt (as and when required for perishables & alcohol products delivery only) of the goods confirmation from any person at the address.
It is the customer's duty to ensure that someone will be home to sign for the gift (as and when required for perishables & alcohol products delivery only) which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up, or to agree an alternative delivery time at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to us, and a charge will be made for re-delivery. The purchaser will also be charged for any items which have become unsuitable for sale, and need replacing, such as perishable items inc. cheese and fruit.
We employ third-party courier services to deliver our Apparel, Art, Home Goods, Gift Baskets and Hampers, and as such we do not have complete control over the delivery process. Customers can request a specific delivery day, and we will do our utmost to deliver on that date, however specific delivery times cannot be guaranteed. Delivery on a specific date may not always be possible at peak times such as the last week in the run up to Christmas.
DAMAGES
We are dedicated in ensuring all our products arrive with you in perfect condition. In the rare event of a gift being damaged, please contact us within 3 days by telephone, or email us at customerservice@weetoasttours.com
Damaged Goods must be returned to us suitably packaged. We will replace or refund the items concerned.
RETURNS, UNWANTED/UNSUITABLE GOODS
Unwanted or unsuitable goods can be returned within 7 working days of receipt, goods will only be accepted in unused, perfect conditions with the original packaging intact. Both the despatch and return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged or faulty. In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to Customs specifications may not be returned.
We recommend using Royal Mail's registered standard postal service to return the item.
Please contact us by telephone or email us at info@weetoasttours.com to let us know that you would like to return an item. All returns must be packaged to prevent damage, with the Returns Form enclosed. Once we have received the goods, a refund will be made to the purchaser's credit card, this cost excludes the cost of delivery and the return costs.
GIFT CARDS
Gift Cards issued by Wee Toast Tours and or Wee Toast Shop are redeemable online. Gift Cards for Wee Toast Shop and or Wee Toast Tours are not transferable across the separate companies. Gift Cards expire after one year unless otherwise noted.
CANCELLATIONS
In accordance with the EU Distance Selling Directive you have the right to cancel the contract up to 7 working days starting the day after delivery. In this situation please contact us via email to let us know you would like to cancel your order. The goods must be returned unused, in perfect condition & in their original packaging.
Our Hamper & Basket items are made-to-order it is necessary for a small handling fee to be charged for the return of unwanted perishable or customised goods. You may cancel an order up to 24 hours before the requested delivery date. To cancel your order you must notify us via email, quoting your order number, to customerservices@weetoastshop.com or by replying to your order confirmation.
UNDELIVERED ORDERS
We reserve the right to charge an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address, or if the end receiver fails to respond to contact attempts to arrange/ reschedule delivery by either our delivery agent or ourselves.
SUBSTITUTIONS
Whilst every effort is made to supply items as specified, the contents of each gift are subject to availability. Wee Toast reserves the right to substitute any items where appropriate and guarantee that all replacements are of equal or greater value. Plates, glasses and other props shown in photographs may not be included in a hamper unless specifically listed. Wine vintages and labels may vary from those shown.
ALCHOL
Sale of Alcohol Items containing alcohol can only be ordered and delivered to those 18 years of age and over.
FORCE MAJEURE
Wee Toast Shop will exercise every reasonable effort to meet the requested despatch date. We shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
COMPLAINTS
In the event that you have a complaint please notify us in writing via email to: customerservices@weetoastshop.com Any comments you have will be welcomed by us, taken very seriously and treated in the strictest confidence and dealt with immediately. We will acknowledge your complaint within 48 hours and give you a timescale for resolving your complaint and keep you informed of progress.
COVID-19
There is a National Lockdown ongoing in not only Ireland and UK, but much of the world. It restricts the ability of businesses to function fully and normally.
Under normal circumstances we will do our very best to organise delivery, we have staff to intervene and track and we dispatch every day. Currently that may not be possible. Social distancing and safe working guidelines have changed everything.
We take great care in providing you with excellent service.
COPYRIGHT
All designs, text, graphics and their selection and arrangement on this site are the copyright of Wee Toast Shop & Wee Toast Tours and Belfast Pedal Tours, Ltd. Any use of materials on this site without Wee Toast Shop & Wee Toast Tours and Belfast Pedal Tours, Ltd. prior written consent is strictly prohibited.
ONLINE PRESENCE
No warranty is given by Wee Toast Shop & Wee Toast Tours and Belfast Pedal Tours, Ltd. that our web site will be constantly online or free of defects and errors at any time.
CUSTOMER CARE
The Purchaser should inform Wee Toast Shop immediately of any issues, either by telephone: +44 (0)2895931763 , email: info@weetoasttours.com We will investigate any issues as soon as they are brought to our notice and we endeavour to respond to all email enquiries within one working day.
JURISDICTION
None of the above terms affect your statutory rights as a consumer.
COMPANY DETAILS
Wee Toast Limited
5 College Court
Belfast
ANTRIM
BT1 0LT
United Kingdom
Registered in Great Britain & Northern Ireland
No. NI656801
Belfast Pedal Tour, Limited
Wee Toast Tours
5 College Court
Belfast
ANTRIM
BT1 0LT
United Kingdom
Registered in Great Britain & Northern Ireland
No. NI625757
VAT No: 197343965