All address information must be accurate including the postcode, and the recipient's telephone number. We cannot accept responsibility for late or non-delivery if the recipient's address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered, when the courier obtains receipt (as and when required for perishables & alcohol products delivery only) of the goods confirmation from any person at the address.
It is the customer's duty to ensure that someone will be home to sign for the gift (as and when required for perishables & alcohol products delivery only) which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up, or to agree an alternative delivery time at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to us, and a charge will be made for re-delivery. The purchaser will also be charged for any items which have become unsuitable for sale, and need replacing, such as perishable items inc. cheese and fruit.
We employ third-party courier services to deliver our Apparel, Art, Home Goods, Gift Baskets and Hampers, and as such we do not have complete control over the delivery process. Customers can request a specific delivery day, and we will do our utmost to deliver on that date, however specific delivery times cannot be guaranteed. Delivery on a specific date may not always be possible at peak times such as the last week in the run up to Christmas.
We are dedicated in ensuring all our products arrive with you in perfect condition. In the rare event of a gift being damaged, please contact us within 3 days by telephone, or email us at email@example.com
Damaged Goods must be returned to us suitably packaged. We will replace or refund the items concerned.
RETURNS, UNWANTED/UNSUITABLE GOODS
Unwanted or unsuitable goods can be returned within 7 working days of receipt, goods will only be accepted in unused, perfect conditions with the original packaging intact. Both the despatch and return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged or faulty. In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to Customs specifications may not be returned.
We recommend using Royal Mail's registered standard postal service to return the item.
Please contact us by telephone or email us at firstname.lastname@example.org to let us know that you would like to return an item. All returns must be packaged to prevent damage, with the Returns Form enclosed. Once we have received the goods, a refund will be made to the purchaser's credit card, this cost excludes the cost of delivery and the return costs.