Delivery & Shipping

UK - 1-3 working days. For guaranteed next working day delivery select Express Delivery at the check out before 2pm.
Ireland - 2-5 working days.
Europe - 3-6 working days subject to custom clearance.
Elsewhere - 7-14 working days subject to custom clearance.
Although extremely unusual from time to time there may be delays that we cannot foresee, and if this happens we will be in touch personally to make sure we resolve the problem swiftly. 
Custom Charges
Custom Charges - EU Countries - for the moment there are none but are subject to change with Brexit. 
Custom Charges - Non EU Countries - to find out if any customs charges apply, please contact your local customs office. Custom charges incurred on international orders are the responsibility of the customer.           
Delivery Charges
Shipping charges are based on weight. (We can make a table using the information in the Shipping Profiles I set up)
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Order Confirmation
We will send you an email when we have received your order.
We will then send you another email when your order has been dispatched together with details showing the postal service used and the tracking information.
All orders are packaged carefully, we try to use recycled materials whenever possible 
Orders are sent using a trackable postal service.
If there are any delays in dispatch, we will contact you either by telephone or email to inform you of an approximate delivery date. You can cancel your order at any stage before despatch.
If you would like to request the cancellation of an order, please contact us at the earliest opportunity. 
Telephone  028 9593 1763, or email us at quoting your order number, your first and last name, and your email address.